How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am trying to get into my account and cannot remember my

Customer Question

i am trying to get into my account and cannot remember my password. I set my account years ago and have a new phone number since. i am trying to use google docs and can't. it is very frustrating. i hope you can please help.
JA: Have you contacted anyone about your account?
Customer: not yet. i've been trying to resolve this online with no success
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: like what? are you a real person or not?
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. I presume this is a Google account you cannot access?