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Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13529
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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It won't go beyond aptio setup utility

Customer Question

it won't go beyond aptio setup utility
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 year ago.

what is the full name brand and model of your computer?

Also, when is the last time it would boot correctly and did you carry out any repairs or upgrades lately?

Customer: replied 1 year ago.
asus k501u
Customer: replied 1 year ago.
i am talking to you through another laptop, it won't connect if I can't get it to boot
Expert:  Dustin replied 1 year ago.

Understood, please ignore the secure remote offer for now, its an automated popup and shouldnt show up again if you declined it.

Allright, when you get to the aptio setup utility.. It should have a key or a section where it says " load defaults and exit " have you tried that?

Customer: replied 1 year ago.
how lont shot it take to exit then
Customer: replied 1 year ago.
What else to try
Customer: replied 1 year ago.
on any exit option it come back to this screen
Expert:  Dustin replied 1 year ago.

Did you choose load defaults and exit?

If so, did the computer restart? Please be clear as I cant see whats happening and these steps and the next ones are important and we both need to be precise..

Customer: replied 1 year ago.
I tried load defaults and exit and it did nothing
Expert:  Dustin replied 1 year ago.

Understood.

Now, check the boot section.. What boot devices does it list by name exactly?

Customer: replied 1 year ago.
Boot Configurtion
Fast Boot - Enabled
Launch CSM DisabledBoot Option PrioritiesDelete Boot Options
Expert:  Dustin replied 1 year ago.

And you are certain this is Windows 7?

All right, where it says fast boot, disable that..

Where it says launch csm , enable that.

Then, save settings and exit .. Does it go straight back to the aptio setup utility?

Customer: replied 1 year ago.
no it's win 10, no option for it, only win 7
Customer: replied 1 year ago.
how do I enable CSM it is in black not white like fast boot
Expert:  Dustin replied 1 year ago.

Understood.

Lets still disable fast boot then.

And then, on the same boot page select boot option priorities, hit enter..

And tell me what options we see listed and in what order.

Customer: replied 1 year ago.
how do I get to boot option priorities - I am unable to select it
Expert:  Dustin replied 1 year ago.

The arrow keys wont let you highlight it?

if so, hit enter.. Or look on the screen as it might define the key you use to edit the boot options..

Customer: replied 1 year ago.
I have tried space bar, all arrows, +- not sure what else to try
Expert:  Dustin replied 1 year ago.

Allright.. It may not be showing any boot options, if your hard drive isnt working.

let me ask you this, if you go to delete boot options instead.. What options does it show to delete?

Also, if you look through every screen do you see something that mentions Legacy mode or UEFI ?

Customer: replied 1 year ago.
It does not show anyting under delete boot options
Customer: replied 1 year ago.
See nothing pertaining to Legacy Mode or UEFI
Expert:  Dustin replied 1 year ago.

Ok, most likely.. Your hard drive has either slipped loose, or failed..

many times, we can get it to work again if we remove the hard drive, and then reinstall the hard drive.. So follow this video as far as the point where they remove the hard drive..

https://youtu.be/PlIYRCRDc0Y

With the hard drive, and power cord removed.. Press and hold power for one minute solid.

Then, blow out the harddrive connectors on the motherboard and the hard drive itself with compressed air..

Then, install the hard drive and then try to boot the computer.. What happens then?

Customer: replied 1 year ago.
OK will try
Expert:  Dustin replied 1 year ago.

Take your time.. If you have any questions, let me know.

D.S

Expert:  Dustin replied 1 year ago.

When you get a chance, let me know if you had any luck with the hard drive removal .

Dustin S

Expert:  Dustin replied 1 year ago.

Hello again, I never heard back from you. Did you still need help with this issue?

If all went well please make sure to click and submit a 5 star rating to show I assisted you.

Otherwise, please respond so we can work through this issue, or close the question if you no longer need help.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.