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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Ms. ; ; my problem is having trouble for three days now

Customer Question

Hello Ms. Wilson; my name is*****; my problem is having trouble for three days now trying to sign-in to yahoo to retrieve my mail and do some surfing for games. I've received the keys several time but no positive outcome so far. The frustration is eating me up. I think I've found the problem; during one of those password ***** efforts, it seems that all my password ***** charactores are caps, none small. I have no idea how it happened, but I don't have a clue of how to change it. It would great if you could please help me with this pain. Bennett
JA: How long have you had this issue with your Yahoo account?
Customer: The past three days
JA: Have you installed any updates recently?
Customer: Yes, a couple of days before
JA: Anything else you want the computer expert to know before I connect you?
Customer: I wouldn't know! computer illit
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question. Let me see if I can get the password *****

from my end. Can you tell me your Yahoo! email address please?

Expert:  Byron replied 11 months ago.

Can we do a remote connection and I can help you from your end?

Expert:  Byron replied 11 months ago.

Hi again. Do you still need assistance with this?