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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
On what type of device do you play Solitaire on, your computer, or a tablet or a phone?
Also, do you know the specific website or company who makes that version of Solitaire, such as is it on Facebook, or pogo games, or the apple store, etc?
Hello again, I never heard back from you.. Did you still need help with this issue?