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Hello and welcome.How old is the Dell?When did the problem begin?
Have a look at this page, the second entry there contains a list of steps you can follow to correct this issue.https://www.cnet.com/forums/discussions/plugged-in-not-charging-345945/
Alternatively if you prefer, I can connect to you remotely and do it for you
Here's an easier guide to follow:https://www.youtube.com/watch?v=Lx62t6qZ34U
How are you going with that?
If you're not too sure what to do I can connect to you remotely and help you do it.Would you like to try it yourself first?
Sure, click on view offer and accept so we can begin
Please accept the remote support offer, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=45a596cb-52fc-4a1c-9321-d7c1513b6775Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
Does it look like it's charging?
Unplug the charger and plug it back in to see if the icon shows it detects you charging the laptop
Ok then it's not been done correctly - I sent you a request to start a remote session but never received a response from you
Click on "View offer" on this page and you should get the option for the remote session
Click on this link and join the session so I can help you do it:https://ngmt.screenconnect.com/?Session=45a596cb-52fc-4a1c-9321-d7c1513b6775