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Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5297
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My new ASUS touch screen is not working, how would I find

Customer Question

Hi my new ASUS touch screen is not working
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: how would I find that out
JA: Have you installed any updates recently?
Customer: yes I always update all my programs
JA: Anything else you want the computer expert to know before I connect you?
Customer: My touch screen is not working
Submitted: 11 months ago.
Category: Computer
Expert:  Shefin replied 11 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

  1. Go to the Control Panel.
  2. Go to Troubleshooting (you may have to search for it)
  3. Click Hardware and Sound
  4. In the Device section, click Hardware and Devices
  5. Have the wizard scan your computer for hardware issues.
  6. Let the computer fix whatever issues you had.

If the issue persists, or you have any questions, please be back and let me know.

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Thank you!