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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36865
Experience:  Over 20 years of consulting to the IT industry
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Only one day and 5day charts work. None of the one year five

Customer Question

Only one day and 5day charts work . None of the one year five year etc work.
How to fix this?
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there and welcome

In which program are you having this issue in?

Please let me know

Customer: replied 11 months ago.
Yahoo charts
Expert:  Richard replied 11 months ago.

And what happens when you try to view one year charts?

And how exactly are you accessing the site?

Customer: replied 11 months ago.
Nothing happens the five day chart remains on the screen
Expert:  Richard replied 11 months ago.

how exactly are you accessing the site?

Via what device?

Customer: replied 11 months ago.
iPad 2 3g
Expert:  Richard replied 11 months ago.

Can you please hold the home and power buttons for about 10 seconds until you see the apple logo, then release

Let the iPad restart and tell me if you now see it please.

Customer: replied 11 months ago.
Nothing has changed . Nothing works past the one day and five day charts.
Expert:  Richard replied 11 months ago.

are you viewing it via safari on the iPad?

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

Thanks

Please do the following

  1. From the Home screen, open “Settings“.
  2. Scroll down and select “Safari“.
  3. Select “Advanced“.
  4. Tap “Website Data“.
  5. From this screen you can tap “Remove All Website Data” at the bottom of the screen

Then repeat the instructions we did to restart and tell me if it now works please

Customer: replied 11 months ago.
Nothing changed. That solution did not work.
Expert:  Richard replied 11 months ago.

did you need to sign into Yahoo again after doing this?

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

On the iPad go to settings, general, reset all settings.

Once done, tell me if it then works please.

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