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Jason Jones
Jason Jones, Computer Expert
Category: Computer
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Experience:  Over 10 years of professional experience.
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Advanced Android question...Samsung S7...the torch stock app

Customer Question

advanced Android question...Samsung S7...the torch stock app turns off when phone is flipped over or pointing downwards. Need to figure out how to fix
Submitted: 10 months ago.
Category: Computer
Expert:  Jason Jones replied 10 months ago.


My name is ***** ***** and I look forward to assisting you today.

The issue you are describing has to do with Gestures that are programmed into the phone. You can access that by going to Settings > Gestures. On the Gestures page, just go ahead and disable the Gestures. Once that is complete, you will be all set.

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Customer: replied 10 months ago.
The phone is running Marshmallow and there is not longer a standard gestured doesn't appear in accessibility and in settings-advanced features there is only the pop up view gestures to select (which has no bearing)...any other ideas?
Expert:  Jason Jones replied 10 months ago.

In your case, you can access it by going to Settings > Call > Gesture

Or you can go to Settings > Display > Screen Gesture.

Customer: replied 10 months ago.
no settings-call exists for sure....and settings-display gives font options, display scaling, icon backgrounds, screen timeout, smart stay (which is off), Always on display with is also off, night clock, screen mode (adaptive display which is normal), LED indicator, and screensaver. It's like gestures disappeared with this update. A customer has this issue of the torch going off when the phone faces downwards, seems to be a couple forums about it but nothing concrete for me to get it to stop...
Expert:  Jason Jones replied 10 months ago.

No such setting exists "For sure"? Which items do you see?

Customer: replied 10 months ago.
Here is the entire menu under Settings,
Expert:  Jason Jones replied 10 months ago.

If you simply, need a good flashlight app that will always work, you can download and install the one found on the following page:

That is the flashlight app that I have been using for as long as I can recall.

Customer: replied 10 months ago. our store we do not recommend using these apps due to many articles such as the above. Thank you for trying to solve it, I have to figure out why the stock app is doing this. I will likely do a backup and restore to appease the client
Expert:  Jason Jones replied 10 months ago.

Thank you. Please, keep me updated.

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