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hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1286
Experience:  Microsoft Certified Desktop Support Technician since 2007
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I managed to delete my mother entire e-mail messages. Any

Customer Question

I managed to delete my mother entire e-mail messages. Any chance someone coud help with recovery? I suspect its gone for good....
JA: What kind of computer do you have?
Customer: I'm currently on my DELL but I was worling on her IPAD when it happend. I had been catelloging everything for her. deleted what i thought was trash and everythong went.
JA: Have you installed any updates recently?
Customer: not sure. I do have her IPAD with me.
JA: Anything else you want the computer expert to know before I connect you?
Customer: not really, just can it be retrieved.
Submitted: 10 months ago.
Category: Computer
Expert:  hongkongpom replied 10 months ago.

Hello there what email system does she use please to connect her Ipad to please?

Customer: replied 10 months ago.
its a gmail account and I'm connected.
Expert:  hongkongpom replied 10 months ago.

Thank you. Ok as it's gmail you can log into her gmail account and recover the email messages by following this link

Expert:  hongkongpom replied 10 months ago.

Use the web browser to log in to her gmail account please

Expert:  hongkongpom replied 10 months ago.

Also check the deleted email folder on her Apple mail programme on her IPad please

Customer: replied 10 months ago.
hi there. I've already tried that and can not locate an archive function.
Expert:  hongkongpom replied 10 months ago.

Hello please tell me exactly what you have done to avoid this already tried that exchange

Expert:  hongkongpom replied 10 months ago.

When you log in to her Gmail account click more labels on the left hand side and then click the bin folder. Can you see her mails there please?