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Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 17311
Experience:  CISCO certified, Microsoft proficient, computing expert.
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I can't get Hallmark Card Studio 2013 or 2016 Deluxe to

Customer Question

I can't get Hallmark Card Studio 2013 or 2016 Deluxe to install on a fresh copy of Windows 10 Pro, or am I just not waiting long enough?
JA: How much experience do you have with this particular machine?
Customer: A fair amount.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Computer
Expert:  Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 10 months ago.

Are you trying to install from a disc or from a downloaded version?

Expert:  Pete replied 10 months ago.

How long have you waited for?

How far does the installation get in that time?

Do you get any error messages?

Customer: replied 10 months ago.
From a Hallmark DVD.
Waiting for over 20 minutes, now.
Nothing shows up on the status bar.
Not yet.
Expert:  Pete replied 10 months ago.

Does the hard drive sound like it is busy?

Customer: replied 10 months ago.
The DVD drive does. Makes an interesting sound, like the head keeps switching back and forth, trying to figure out where to go. Does it on both 2013 and 2016 discs.
Customer: replied 10 months ago.
Wow! It says it's copying files, after over 30 minutes!
Customer: replied 10 months ago.
That's crazy!
Expert:  Pete replied 10 months ago.

Yes, it can take its time sometimes!

Glad to hear it worked for you :)

Have a great day,

Pete.

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Pete.
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Expert:  Pete replied 10 months ago.

Hi, just checking in on your question, do you need any further assistance?

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