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I'm sorry about the issue. When did this issue first occur?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Hello,I am the person that will be helping you today.
You can fix that problem by pressing both of the following keys at the same time: CTRL and 0
The second key is the zero key on the top of the keyboard; it is not an uppercase o.
So, just press both of those keys at the same time and you will be all set.
I will be standing by, looking forward to your response.