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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 859
Experience:  Technical Support Coach at Liberty Tax Service
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My dell will no longer recognize my adapter and won't charge

Customer Question

my dell will no longer recognize my adapter and won't charge battery
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: Uh, not tech smart, its a laptop Windows 7
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Computer
Expert:  Isaac Franklin replied 10 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 10 months ago.

In order to help you, we have to try to get to your bios. For this, i will need the exact make/model of your dell.

It should be written on a sticker, on the bottom, under the battery etc. ( depending on if laptop or desktop)

Customer: replied 10 months ago.
No sticker
Expert:  Isaac Franklin replied 10 months ago.

Do you have any charge left on it at all to access it?

Customer: replied 10 months ago.
I have it plugged in
Customer: replied 10 months ago.
R u there
Customer: replied 10 months ago.
Hello?
Expert:  Isaac Franklin replied 10 months ago.

Yes. We need to find out what you are on to help. Please hold on a few minutes. I am going to send directions.

Expert:  Isaac Franklin replied 10 months ago.
  1. Turn on your computer.
  2. As soon as you see the Dell logo screen, press the F2 key once a second to access the BIOS. ...

If you can get to step 2 and get to the bios. Stay there please. And tell me if you could get there.

Customer: replied 10 months ago.
I need to restart my laptop?
Customer: replied 10 months ago.
If I start the free trial, will I be able to let you remotely connect to laptop for free?
Expert:  Isaac Franklin replied 10 months ago.

Yes. This is all about timing. Please keep in mind you may have to shut down and restart to get the bios.

Customer: replied 10 months ago.
It said you cannot remote connect at this time
Expert:  Isaac Franklin replied 10 months ago.

AS for the remote support. The remote support is additional fees.

I can help you with it, but we need to access the bios. That needs you to do that first.

Customer: replied 10 months ago.
I jut hit f2
Expert:  Isaac Franklin replied 10 months ago.
  1. Turn on your computer.
  2. As soon as you see the Dell logo screen, press the F2 key once a second to access the BIOS. ...

If you can get to step 2 and get to the bios. Stay there please. And tell me if you could get there.

This needs to be done by you first.

Expert:  Isaac Franklin replied 10 months ago.

Perfect. Can you tell me everything you see on that screen?

Customer: replied 10 months ago.
I am at step 2
Expert:  Isaac Franklin replied 10 months ago.

Please tell me exactly what you see on the screen for options? Do not go into the bios if you did successfully

pull up the screen. It is very dangerous to pcs if you are not trained to go in that portion of your computer.

Just update what you see exactly and i will guide you

Customer: replied 10 months ago.
Time date bios version inspiron N7010
Customer: replied 10 months ago.
Ac adapter tyoe unkniwn device installed
Customer: replied 10 months ago.
R u getting my messages? Am I being charged for this?
Expert:  Isaac Franklin replied 10 months ago.

Perfect. We got your version. Do not touch anything on the screen.

Take out battery, while the computer is running. Then put it back in.

And tell me if you see the battery charge after that.

Then reply.

Also, i am human. I have to research your type and type out answers. I am with you.

Customer: replied 10 months ago.
Ok sry, but where will I see if battery is charging if Im in bios
Customer: replied 10 months ago.
Light is flashing red
Expert:  Isaac Franklin replied 10 months ago.

There is usually an icon on the bottom portion of your computer screen showing if the batter is 'charging'.

Where do you see the red light?

Restart your computer normally now and look for the charge.

Customer: replied 10 months ago.
Red fkashing light on left of laptop edge. How do i restart fr this screen?
Expert:  Isaac Franklin replied 10 months ago.

Just hold down the power button and force close it. Then, turn it on as normal.

Customer: replied 10 months ago.
It says battery cannot be identified this system will be unable to charge battery press F1 to continue F2 for set up F12 to boot menu
Expert:  Isaac Franklin replied 10 months ago.

F1 to continue. We are going into your devices after you sign into windows.

Customer: replied 10 months ago.
Its booted up
Expert:  Isaac Franklin replied 10 months ago.

Thank you. Hold down the windows key by your spacebar and hit R on your keyboard.

Type in devmgmt.msc in that box.

From that list, do you see 'battery'? If you do, click it to get the drop down menu (if available)

Tell me exactly what you see?

Customer: replied 10 months ago.
Microsoft AC adapter Microsoft acpi-compliant control method battery Microsoft composite battery
Expert:  Isaac Franklin replied 10 months ago.

Please right click all three of those and restart the computer.

(do not worry, it should reinstall those updates when you restart the pc)

Let me know if you were successful and update me with results.

Customer: replied 10 months ago.
Done
Expert:  Isaac Franklin replied 10 months ago.

Now, follow the same steps as before and confirm they are 'back' in the battery portion with the directions i

sent before. Once you confirm your battery is back in devices and showing the list,

check to see if you can now charge your battery successfully. Look on the bottom right of your windows desktop

do you see a battery there now? and does it have a red x thru it.

Customer: replied 10 months ago.
It shows the battery and a plug when I point to it it says plugged in and not charging
Expert:  Isaac Franklin replied 10 months ago.

Go through that device manager again please.

click on the drop downs. dont change anything.

just 'look' to see if you have anything like 'unknown device'

anywhere?

Customer: replied 10 months ago.
No nothing like that
Expert:  Isaac Franklin replied 10 months ago.

Batteries were not made to last forever, especially on laptops. At this point, you may want to consider

replacing that battery?

You can also take it to a local tech and compare prices as well. Your computer is running fine. It looks hardware

related directly to your battery.

This is roughly about the prices you will find online. In store is usually more expensive. This one is your model:

http://amzn.to/2cDOn1c

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 10 months ago.
Okay thanks anyway
Expert:  Isaac Franklin replied 10 months ago.

Please rate the solution so i can mark it as resolved and found the cause of the issue.

When you get your battery, if you need more maintenance you can always pick up where

we were here if you have issues with it.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

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