For Online Computer Support, Ask a Computer Technician
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, we have to try to get to your bios. For this, i will need the exact make/model of your dell.
It should be written on a sticker, on the bottom, under the battery etc. ( depending on if laptop or desktop)
Do you have any charge left on it at all to access it?
Yes. We need to find out what you are on to help. Please hold on a few minutes. I am going to send directions.
If you can get to step 2 and get to the bios. Stay there please. And tell me if you could get there.
Yes. This is all about timing. Please keep in mind you may have to shut down and restart to get the bios.
AS for the remote support. The remote support is additional fees.
I can help you with it, but we need to access the bios. That needs you to do that first.
This needs to be done by you first.
Perfect. Can you tell me everything you see on that screen?
Please tell me exactly what you see on the screen for options? Do not go into the bios if you did successfully
pull up the screen. It is very dangerous to pcs if you are not trained to go in that portion of your computer.
Just update what you see exactly and i will guide you
Perfect. We got your version. Do not touch anything on the screen.
Take out battery, while the computer is running. Then put it back in.
And tell me if you see the battery charge after that.
Also, i am human. I have to research your type and type out answers. I am with you.
There is usually an icon on the bottom portion of your computer screen showing if the batter is 'charging'.
Where do you see the red light?
Restart your computer normally now and look for the charge.
Just hold down the power button and force close it. Then, turn it on as normal.
F1 to continue. We are going into your devices after you sign into windows.
Thank you. Hold down the windows key by your spacebar and hit R on your keyboard.
Type in devmgmt.msc in that box.
From that list, do you see 'battery'? If you do, click it to get the drop down menu (if available)
Tell me exactly what you see?
Please right click all three of those and restart the computer.
(do not worry, it should reinstall those updates when you restart the pc)
Let me know if you were successful and update me with results.
Now, follow the same steps as before and confirm they are 'back' in the battery portion with the directions i
sent before. Once you confirm your battery is back in devices and showing the list,
check to see if you can now charge your battery successfully. Look on the bottom right of your windows desktop
do you see a battery there now? and does it have a red x thru it.
Go through that device manager again please.
click on the drop downs. dont change anything.
just 'look' to see if you have anything like 'unknown device'
Batteries were not made to last forever, especially on laptops. At this point, you may want to consider
replacing that battery?
You can also take it to a local tech and compare prices as well. Your computer is running fine. It looks hardware
related directly to your battery.
This is roughly about the prices you will find online. In store is usually more expensive. This one is your model:
If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
Please rate the solution so i can mark it as resolved and found the cause of the issue.
When you get your battery, if you need more maintenance you can always pick up where
we were here if you have issues with it.