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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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On my other desktop computer, I use mozilla as my internet

Customer Question

On my other desktop computer, I use mozilla as my internet log in. I can get most of my web sites, but when I type in GOOGLE I get a message that my connection is not secure with the following statement.
JA: Have you tested the connections by doing a ping utility test?
Customer: How do I do a ping utility test?
JA: Have you installed any updates recently?
Customer: I can't get on mozilla to request an up date, and when I try to open Google I get a message saying, "www.google.com uses an invalid security certificate. The certificate will not be valid until Th;ursday, September 01, 2016. The current time is Saturday, August 13, 2016. I also can't log onto aol.com mail; rotten tomatoes; amazon.com; and mozilla.org. I am typing this query on a laptop, as the desktop computer can't log on to the above mentioned sites.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That seems like enough....
Submitted: 11 months ago.
Category: Computer
Expert:  Cody replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 11 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?