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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
do you recall having any emails from microsoft about office purchase
also do you have a microsoft account?
please check on the computer
do you see any bar coded label that has microsoft office mentioned and a product key listed
product key would be a 25 digit alphanumeric code
let me know these details and i will suggest accordingly