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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My laptop has updated to Windows 10 and is asking for a sign

Customer Question

Hi my laptop has updated to Windows 10 and is asking for a sign in password ***** I have forgotten, the screen is showing***@******.*** can you help. ***** *****
Submitted: 11 months ago.
Category: Computer
Expert:  Martin replied 11 months ago.

Hi James,

The computer is asking for the password ***** use for that email address.

If you don't know it we can try to reset it.

Do you have a phone number ending in 67?


Expert:  Martin replied 11 months ago.


Customer: replied 11 months ago.
Hi Martin, I have had the problem resolved between Microsoft and Telstra having to change my internet Wi-Fi that was not compatible with windows 10.I was not able to access any emails.