How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My MCI computer with Window 7 froze. It says Checking file

Customer Question

My MCI computer with Window 7 froze. It says Checking file system on C: the type of the file system is NTFS volume label is os_instal. to skip disk checking press any key - I did but it is still frozen. Please help - I have to work!
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Is it still running this check disk, does it say stage 1 of 5 or something similar?

Customer: replied 1 year ago.
I'm here please continue
Expert:  Cody replied 1 year ago.

if it hasn't started the check disk process, power it off manually and back on

Customer: replied 1 year ago.
Cody, are you back? OK I will do. Now the screen is black. I did started
Customer: replied 1 year ago.
the same text
Expert:  Cody replied 1 year ago.

if you don't press anything it just sits there?

Try pressing F8 repeatedly on startup

Customer: replied 1 year ago.
I pressed F8 - no reaction - the same sign "checking file system on C
Customer: replied 1 year ago.
Cody, are you there?
Expert:  Cody replied 1 year ago.

There are no numbers or stages that are changing at all? The only message is checking file system on C ?

Customer: replied 1 year ago.
no number just this text one of your disks files needs to be checked for consistency
You can cancel the disk check -press any key - but it didn't work
Expert:  Cody replied 1 year ago.

is this a laptop or desktop?

If desktop plug your keyboard into a different usb port, if you press the caps lock or num lock does a light turn on indicating it was pressed?

Customer: replied 1 year ago.
desktop. I will do it now - I did - nothing
Expert:  Cody replied 1 year ago.

light come on the keyboard if you press caps lock?

power computer off, unplug power cable for 30 seconds, plug power back in turn it on

press F8 repeatedly

Customer: replied 1 year ago.
when I start computer it gives me like three options - can we start from there?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cody replied 1 year ago.

What 3 options is it?

We can't do a remote support yet as we can't login

Customer: replied 1 year ago.
Let me see again - I will manually turn it off. Nothing. Thank you for your time and please do not charge me since we didn't resolve the issue. I go to Best Buy specialist
Expert:  Cody replied 1 year ago.

ok