For Online Computer Support, Ask a Computer Technician
Thanks for using this service. Sorry to hear you are having trouble. I will help you now.
Where are your podcasts and games? Are they in itunes?
One of the easiest ways for me to help you clear out this data would be to remotely connect to your computer. You can watch and communicate with me while I fix things up for you. Would you like remote services?
Yes, remote services is a premium service for an additional fee, but it is well worth it. If you don't want remote services, we can continue here , but it may take longer and be more difficult as I will have to instruct you on the troubleshooting. Just let me know what you would like to do.
Yes, I can show you this over a remote connect.
Let me know if you are able to verify your files on icloud, and then we will try to proceed with instructions for finding and deleting the files on your computer.