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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have had trouble with the hp computer 2015 that is all in

Customer Question

i have had trouble with the hp computer 2015 that is all in one walmart will not take it back cause i don't have a reciept for it what can i do
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

What kind of difficulty are you having with the computer?

Customer: replied 1 year ago.
it is giving this script error and it won't let restore it bk to new when i first got
Expert:  Byron replied 1 year ago.

Are you restoring it using the F11 method?

Customer: replied 1 year ago.
no
Expert:  Byron replied 1 year ago.

What's the full model number of the computer

Expert:  Byron replied 1 year ago.

We'll see if we can do this without the model number. Hold down the power button until the computer

shuts off. Make sure any external devices are unplugged for the computer.

Press the power button and as soon as you see HP on screen start tapping the F11 key at the top of the keyboard about once per second.

You must do this very quickly after starting the machine.

Let me know if the Choose an Option screen comes up.

Customer: replied 1 year ago.
windows 8.1 with bing intel (R) Celeron CPU J1800
Expert:  Byron replied 1 year ago.

Thank you. Hold down the power button until the computer

shuts off. Make sure any external devices are unplugged for the computer.

Press the power button and as soon as you see HP on screen start tapping the F11 key at the top of the keyboard about once per second.

You must do this very quickly after starting the machine.

Let me know if the Choose an Option screen comes up.

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
how many seconds
Expert:  Byron replied 1 year ago.

How many seconds for what? 4 -5 seconds on the power button to shut it off.

When you turn it back on start tapping the F11 key about once per second until the Choose an Option screen

comes up.

Expert:  Byron replied 1 year ago.

The sequence after tapping F11 should be:

select language

keyboard layout

Troubleshoot

Recovery Manager

Expert:  Byron replied 1 year ago.

How's that coming along?