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Hello, and Thank You for choosing JustAnswer.comMy name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.
If you would like to have a phone call instead of emailing and text chatting in this forum, I can certainly call you instead.
However, i dont know what the issue is yet......so calling you without knowing is kind of the cart before the horse.
This is what i understand so far........you want to sign up for ANY of "our" plans? WHO?
I mean JustAnswer does provide phone calls, but that is an ADDITIONAL service.
Or if you like, i can make a connection to your computer so i can help walk you through any issues you are having? But remote service, like the phone service, is an additional charge.
Let me know.
Sorry, but your payment failed, you will have to resolve this before we can continue.
Thats not it works......thats why you are confused.
WHen you click on Secure remote assistance, you dont connect AUTOMATICALLY.
I want to help you i really do.
BUt the bets way is NOT a phone call, but to do a REMOTE CONNECTION.
That way i can SEE your screen, and SHOW YOU EXACTLY how it works, and how to save a DRAFT email.
But there is more than one way to save an email.
YOu can copy it, and paste it into a WOrd document, and when your done, COPY it back to the email and send.
That way, you are NOT relying on the Email program to save it.....Know what i mean?
I will do the remote connect for NO additional fee, i know your having a hard time.
Let me know when your ready, and i iwll give you the link to connect to remote.
please call our customer service at(###) ###-####/p>
they will sort it out for you. Sometimes the website has a block or a limit on a card and sometimes it is your card issuer that is denying the charge.
either way the people in customer service at that number should be able to get it worked out for you