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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My kindle consistently asks for my password to get into it,

Customer Question

My kindle consistently asks for my password ***** get into it, then it will not let me out of settings to turn off Wi-Fi or to read my previously ordered books
Submitted: 1 year ago.
Category: Computer
Expert:  technicalcat replied 1 year ago.

Hello Janette, and thank you for using this service.

Sorry to hear you are having trouble. Does your Kindle indicate is connected to WIFI? Are you able to read any books at all on the Kindle?

Customer: replied 1 year ago.
It is saying that I'm no longer connected to my home WiFi. Asked for my password ***** I could not remember it so I changed the password. But my Kindle is not accepting this nor will it let me get out of the kindle store so I can turn off my wiFi
Expert:  technicalcat replied 1 year ago.

What model Kindle is this?

Customer: replied 1 year ago.
securely connect and please tell me the new password
Expert:  technicalcat replied 1 year ago.

I can connect to your computer to help you figure out your wireless password, if you think that is the problem.

I can not connect to your kindle, and can only direct you on what to do with it.

Would you still like for me to remotely connect to you?

Customer: replied 1 year ago.
No prob with your assist but not at my home computer right now for you to walk me through
Expert:  technicalcat replied 1 year ago.

Actually, if your Kindle is not accepting the password ***** your WIFI, we'd likely need a remote connection from your home computer to verify your wireless details. Would you be able to get to your computer that is connected to the same router that the kindle connects to?

Customer: replied 1 year ago.
Not at this time
Customer: replied 1 year ago.
In a couple of hours
Expert:  technicalcat replied 1 year ago.

If you'd like, you can reply to this question when you are available with your computer.

Customer: replied 1 year ago.
Sounds good, sir! Will recontact you when am at my computer
Expert:  technicalcat replied 1 year ago.