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Hello. My name is ***** ***** I will be assisting you today.
Is this message still stuck on your screen, where you upgrading from Windows 7?
no. I tried to turn the computer off and received the message they were installing upgrade 1 of 15 and not to turn it off. it went off during the night
What do you get if you power it off and back on?
do not understand thequestion. if I turn the computer off and restart it I will get my desk top. this morning when I turned it on the message "do not turn your computer off we are configuring updated something to 277772. then windows 7 startd with my desk top.
Let's restart so you can get into your desktop. We can then delete all the Windows 10 files and try the update to Windows 10 again.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?