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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am getting a message when I was shutting down my computer

Customer Question

I am getting a message when I was shutting down my computer (Windows 7) so I chose the "force to shut down" option. Now when I login, I get this message:
Windows can't open this file:
What program do you want to use to open it? or
Let the web find a program for you.
Neither option is working, as there is no extension on this file name - I think it has something to do with the registry?????
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

I am the person that will be helping you today.

Are you able to boot into Windows after you dismiss that message?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 1 year ago.
I do not want Remote Assistance and would appreciate a $40 refund which was just deducted from my Paypal account!!!!!!!
Expert:  Jason Jones replied 1 year ago.

Okay, I can send up the refund. Nobody here works for free. Sorry for the confusion.

Customer: replied 1 year ago.
How soon will that be done? I guess I didn't understand exactly how this works - my apologies. I'm not trying to cheat anyone!
Expert:  Jason Jones replied 1 year ago.


I don't know how soon the refund will be sent because I am not part of billing.

It will be sent.

Thank you,