For Online Computer Support, Ask a Computer Technician
Hi there and welcome
Can you tell me the version of windows you are using?
And which update are you trying to install?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
which update are you trying to install?
This means the driver is already installed on your computer and windows sees it is trying to install an older one and stops this with this error.
What you need to do is skip this update.
To do this, go to Control Panel, then System and Security
Then Windows Update
Select the updates listed under Windows Update screen.
In the “Select the updates you want to install” screen, select the update (not the check box selection) then right click and choose Hide updates.
This will stop it and allow other updates to process
Let me know how you go please
how did you go?