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Hello,I am the person that will be helping you today.
What do these messages say regarding VirusScan Alerts?
I will be standing by, looking forward to your response.
Detected as: Trojan-PoweLike!bat
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
No, thank you. I am not paying anything more that the membership offer. Next time donot waste my time.
I'm sorry, but I don't work for free. I will opt out and allow another to help.
I never asked you to work for free. I pay monthly membership for a reason
Hello. My name is ***** ***** I will be assisting you today.
I will send you a remote link if you'd like me to connect to your computer to troubleshoot this with you.
go here to connect me; http://www.justanswer.com/remotedesktop/join.aspx?Session=5b19e11a-a7b2-40ad-bfa6-3cb11e104e5a
It is not working
what application should I choose?
Use Internet Explorer or Chrome if you have it.
try this other method
Please download and run this file and provide me the ID/Password:https://download.teamviewer.com/download/TeamViewerQS_en.exe
We can login as the local test account I created
username = .\test
password = Fall2016
If you would like me to finish I can delete/remove everything that we have installed/modified yes
ok, once you get logged in under test, open teamViewer again
lets log back into your account
it seems to be only on your account and there is something running that keeps creating those 3 files
no not yet, did it restart can you bring up teamViewer again?
oh, try to power it off and back on again
were you able to get back on?
Checking in to see if you still need help with this issue, if so please reply at your convenience.