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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Dell Inspiron 23 that won't start up. Beginning

Customer Question

I have a Dell Inspiron 23 that won't start up. Beginning yesterday, when I attempt to power it up, it briefly shows the Dell startup screen, then goes to a black screen, where the cursor arrow is visible but nothing else. I've tried several restarts and have unplugged everything from the computer and restarted but same result. The computer has been running windows 10 with no issues for about six months.
Submitted: 10 months ago.
Category: Computer
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

Try pressing F8 repeatedly on startup, does this take you to a new screen with options?

Customer: replied 10 months ago.
didn't do anything
Expert:  Cody replied 10 months ago.

try F10 and F11 on startup

Customer: replied 10 months ago.
Nothing. It briefly shows the start up screen, then goes to black. Same thing with F12.
Expert:  Cody replied 10 months ago.

sounds like we would need a blank DVD to burn Windows 10 onto and then reload Windows 10 with that

Expert:  Cody replied 10 months ago.

Do you have a dvd we could use?

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