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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cant get email on new program. help, yahoo, just trying to

Customer Question

cant get email on new program. help
JA: Just to clarify, what email service provider are you using?
Customer: yahoo
JA: What troubleshooting have you tried?
Customer: just trying to wad through this mess
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: account is my late wifes. continuing to use. new stuff has locker me out and I don't know info to get back in
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which program you are setting up your Yahoo! mail in.

Is it Microsoft Outlook or the Windows 10 Mail app or something similar?

Expert:  Byron replied 1 year ago.

Are you able to access your Yahoo mail using a browser like Microsoft Edge, Google Chrome or Mozilla Firefox?

Expert:  Byron replied 1 year ago.

Can you tell me the email address you are having the problem with?

We can try to reset the password ***** get you back in.