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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I get into my facebook everytime I reset my password but

Customer Question

I get into my facebook everytime I reset my password ***** then when I try to go back in it tells me to log in but it doesn't take - I have facebook as my home page on Firefox
JA: When did you last use the account?
Customer: just now got out and tried to go back in and itn keeps saying log in and the flashing bar is before my user name
JA: What troubleshooting have you tried?
Customer: have tried changing my password ***** like I said when I do that it lets me in that time and then not aain
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No I just want it fixed
Submitted: 11 months ago.
Category: Computer
Expert:  John replied 11 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 11 months ago.

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Did you make any changes in the settings of facebook recently?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 11 months ago.

Checking to see whether you still need help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Do you still need help with the facebook issue?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,