How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Support Specialist
Category: Computer
Satisfied Customers: 18942
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

Gmail have forgotten my password. The secondary email

Customer Question

Hi gmail have forgotten my password. The secondary email address yiu have on me does not work. any 6 digit verification codesent to my current email account is not accepted. How can I reset my password ********@******.***
JA: How long have you had this issue with your Gmail account?
Customer: about 30 days
JA: What troubleshooting have you tried?
Customer: just trying different psswords
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: my memory is not good . old age
Submitted: 11 months ago.
Category: Computer
Expert:  Josh replied 11 months ago.


There are two email addresses that a password ***** can be sent to.

Do you have access to either one?



Customer: replied 11 months ago.
no nether are active
Expert:  Josh replied 11 months ago.

What is the last password ***** you remember?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
are you employed by google and can you access my email account
Expert:  Josh replied 11 months ago.

When did you create your account? (month and year)

Customer: replied 11 months ago.
If I knew that I could get on myself
Expert:  Josh replied 11 months ago.

Unfortunately, we are limited to the same questions that you have. If you do not have access to the 2 email addresses listed and you cannot confirm when you created your account then there is nothing that can be done.

Customer: replied 11 months ago.
OK thanks and farewell
Expert:  Josh replied 11 months ago.

You're welcome!

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Related Computer Questions