How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

We recently bought a laptop for my son for college and it's

Customer Question

We recently bought a laptop for my son for college and it's been a few weeks now that he went and he's forgotten the password ***** get into his laptop...Can you help?
Submitted: 12 months ago.
Category: Computer
Expert:  ChrisC replied 12 months ago.

Hi Lisa, my name is ***** ***** welcome to JustAnswer!

If he doesn't remember the password, his options are going to be limited in terms of getting back into the machine. Do you know if it's running Windows 10? Also, do you know if he signs into the computer with a Microsoft account or a local account?