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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38513
Experience:  Over 20 years of consulting to the IT industry
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I have a samsung chrome notebook, model:XE500C12.. I had a

Customer Question

I have a samsung chrome notebook, model:XE500C12.. I had a virus which I elimnate by deleting my history. Everything worked well for a few minutes when suddenly the screen become dark and barely readable. How can I brighten the screen ?
I purchased this notebook for Christmas and it less than a year old. Isn't this service covered under a warrantee ?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Chromebook and hold the power button for 60 seconds.

Release, then connect the charger and try to turn on the notebook.

Let me know the results please

Thank you