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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38379
Experience:  Over 20 years of consulting to the IT industry
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I would like to renew my magic, It started 2015 and expires

Customer Question

I would like to renew my magic jack
JA: How long has this been going on?
Customer: It started 2015 and expires August26 2016
JA: What troubleshooting have you tried?
Customer: I tried to renew yesterday but it didn't work out
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

To renew, you will need to do the following

  1. Visit the Magic Jack account management site (

  2. Log in using your telephone number and the password ***** created during your Magic Jack registration. If you do not remember the password, click "Remind me by email."

  3. Click on "Customer Care" and choose "Extend Your License."

  4. Choose your renewal term. You can renew your license for one year, three years or five years.

  5. Enter your credit card information, including your billing address and zip code, to complete your renewal

Once done it is renewed.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please