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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Carn't access my gmail account rang up and some has hacked

Customer Question

Carn't access my gmail account rang up and some asshole has hacked my account and another asshole wants $149 to fix it come on Google this is your surcurity problem
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there Peter and welcome to Just Answer.

Please note, we are not Google, Google have no live support for the free services they provide.

We are Just Answer, a paid technical support desk, that help people such as yourself with issues you are having.

Can you please note this and indicate if you wish to continue?

Thank you


Expert:  Richard replied 1 year ago.

Can you please return to your question here Peter?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Customer: replied 1 year ago.
No discontinue then because you are not providing the service I paid for and because of this reason please return any payment you have deducted or I will contact the ACCC