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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't remember the Lenovo password and there is no "password

Customer Question

can't remember the Lenovo password ***** there is no "password *****" helpe
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: B50 touch Windows 8 I think
JA: Have you installed any updates recently?
Customer: no, I gave the laptop to my son and told him to put in his password ***** now he doesn't remember.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no that's it
Submitted: 11 months ago.
Category: Computer
Expert:  Bryan replied 11 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, do you see any email address listed for your account, at the Windows logon screen? If not, would you be open to carrying out a system recovery that will restore the computer back to factory defaults and allow you to create and use a new account from now on?

Please reply back using the Reply box below.

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