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Hello and thank you for your question. I look forward to assisting you today. Can you tell me please what problems you were having prior to this? Did your computer crash completely?
Okay thank you. Try this for me please. Restart the computer and as soon as you see the Samsung logo or boot screen, start tapping the F4 key. That will bring you to the recovery menu. Try the basic restore first to see if that returns your computer back to normal. Let me know how you come out.
Just checking to see if you you were able to restore your computer. Please let me know if I can be of further assistance.