How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

The computer appears to be charged/charging and has power

Customer Question

the computer appears to be charged/charging and has power but can't get the home screen to appear
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: the screen just started being an issue recently. it would just go blank but would come back though maybe connectivity of the touch screen
JA: What troubleshooting have you tried?
Customer: none to speak of since can't see the screen
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: ]no
Submitted: 10 months ago.
Category: Computer
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the brand and model of your computer and what version of

Windows it uses?

Related Computer Questions