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Could you tell me how it's set up?
Your Arris is connected to the wall and your ASUS connects to the ARIS?
Can you please tell me what port is connected on the ASUS?
Could I connect to your machine and login to the ASUS to check the logs and fix the issue?
Let me know If this is possible.
If your laptop is connected to the internet I could still gain access If thats OK.
I will connect to your laptop or PC that will be connect via wireless to the internet.
I will need the cable connected to the laptop or PC
I also still, need to know what ports the Ethernet cable is on.
No problem Carol.