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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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There's an email address on my computer I want to erase and

Customer Question

There's an email address on my computer I want to erase and replace with a different address. AOL won't let me erase the one on there. The one I want to replace it is***@******.***
JA: How long have you had this issue with your A.O.L. account?
Customer: Haven't used the old address in years and just tried to replace it.
JA: What troubleshooting have you tried?
Customer: AOL absolutely QUIT yesterday when I tried to erase the old address. No chance to replace it...
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not that I know of. Thanks for your help.
Submitted: 11 months ago.
Category: Computer
Expert:  Bryan replied 11 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Are you using the AOL Desktop software, or any other browser, e.g. Internet Explorer, Chrome, Firefox?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me below; thank you.

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