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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16215
Experience:  Over 10 years of professional experience.
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I am using Cisco AnyConnect Secure mobile client and using

Customer Question

I am using Cisco AnyConnect Secure mobile client and using Remote Desktop connection. When I login remotely, the Remote Desktop connection won't display full screen on my monitors. I have two Dell monitors and a Dell computer. It only displays on about half or so of one screen. I can't maximize it but I can minimize. How can I display it so it is a full screen on one of the monitors?
Submitted: 12 months ago.
Category: Computer
Customer: replied 12 months ago.
Here's an example of it
Customer: replied 12 months ago.
If I do full screen it just looks like this
Expert:  Jason Jones replied 12 months ago.


My name is***** and I look forward to assisting you today.

The problem is that the resolution on the remote system is set too low.

On the remote screen, do the following:
- Click the Start button

- Type the following text and press the enter key: desk.cpL
- Change the resolution to something larger and click APPLY. It will then ask if you wish to keep the changes or reset.

The step now is to find the correct resolution that works for your screen.

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Thank you again,
- Jason

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Customer: replied 12 months ago.
Is remote system the computer I'm using to use the remote or the system I'm actually remoting into
Expert:  Jason Jones replied 12 months ago.

The remote system is the computer that you are remoting "into".

Customer: replied 12 months ago.
the 'virtual' computer from my point of view
Expert:  Jason Jones replied 12 months ago.