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Hello,I am the person that will be helping you today.
I can walk you through the un-installation of the software manually, but be aware that if it is done incorrectly, you may cause a few more problems. Another route, if you allow me, I can remote into your system and do all of this for you. If you wish for me to describe the steps that are required, please let me know; otherwise, click the "Accept this Offer" button for the Secure Remote Assistance session and I will send you the remote link.
I will be standing by, looking forward to your response.
Okay, I will send up the refund. You may take it into a shop, but their charge will be several times larger. If you wish to come back, please do so. Thank you.