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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
I can tell you how to clear and protect your email and pc. However, if you were hacked, there is no way to MAKE them
take down the other email. If it isnt your account, you cannot delete it. You may be able to report the false email though.
We need to see if you were hacked. Do you want me to send the instructions for this and how to recover/protect?
Or i can send an OPTIONAL, choice of a remote session and do it for you? Only click accept on the next offer if you want
me to log in and do this for you. Otherwise, ignore it and we can continue written.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.