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I'm sorry about the issue. Is it the iPad mini tablet? Or another device?
Is it currently showing an email address (or part of an email address) on the device?
Please reply at the box below. Thank you,
Is this a new iPad? Or was it working fine previously?
Can you please tell me everything it is currently showing on your iPad's screen?
Does it show something like "This iPad is currently linked to an Apple ID (firstname.lastname@example.org). Sign in the ID that was used to set up this iPad.", or something similar?
1. Does it show something like "This iPad is currently linked to an Apple ID (email@example.com). Sign in the ID that was used to set up this iPad.", or something similar?
2. Do you also have a windows xp, vista, or 7 or 8 or 10 computer, or a mac computer? If yes, do you have the iTunes program installed on the computer?
Thank you. To fix the iPad, we can connect the iPad to the computer first. Can I connect remotely to your computer, so I can fix your iPad directly through your computer for you?
I'm sorry. Is there any issue? Apple store can take long and they may charge you a lot more. I can fix your iPad issue quickly right now; we guarantee our service, so don't worry. If you do not want quick, direct remote support, we can continue with written instructions. Or would you prefer phone call? We guarantee our service, so don't worry. Please reply at the box below. Thank you,
You're welcome. Monthly support membership / subscription is only optional; this is a one-time support session per your request. Can we continue when you are available? When can you be available? Please let me know; we guarantee to fix this issue for you. Thank you,
Thank you. Tomorrow, you can connect the iPad to the computer, then I can connect remotely to your computer and fix your iPad directly and quickly through your computer for you.
I've emailed you, so tomorrow, when you are available, please open the email message from JustAnswer / Viet, then click on the View Response link in my email message in order to get back to me at this web page and reply back here to continue. Thank you,
You're welcome. Great. Do you need help with anything else? Thank you for the update.