For Online Computer Support, Ask a Computer Technician
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
Okay, we need to get access to your yahoo acct. If you are using chrome, internet explore etc.
Please use another browser and go to your mail login there for yahoo and try to log in again.
I am also sending you a remote session offer. It is additional but optional. If you do not want
me to login and do this with you, do not accept.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.