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When you plug in the drive, does the computer indicate that it has found new hardware?
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Are you plugging the drive directly into the computer's usb port or are you first plugging it into a usb hub, which is plugged into the computer?
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First. Turn computer off and take out external drive/usb. Then turn computer back on, and put in usb external drive when it
is loaded into windows. Then,
Please press windows+E, click this pc, do you see your external drive there? You should see things like Cdrive, Ddrive etc