How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Trying to run my NTI backup now EZ but I cant remember my

Customer Question

trying to run my NTI backup now EZ but I cant remember my password. Is there anything I can do?
Submitted: 11 months ago.
Category: Computer
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble. To further assist, please give me more details about your problem.

Are you trying to RESTORE a password ***** backup, or are you just having trouble opening EZ backup?

Customer: replied 11 months ago.
it is password ***** and I can't remember the password, even with the hint
Expert:  technicalcat replied 11 months ago.

Sorry, but I do not know of a way to bypass that password, and the backup file may be encrypted. It's not very likely you'll be able to retrieve the contents of that particular backup. Would you have the data anywhere else?

Customer: replied 11 months ago.
No. Haven't used this laptop in years. Just trying to reboot it because I think a file I'm seeking is on it.
Expert:  technicalcat replied 11 months ago.

If you think the file is on a laptop hard drive, then why not search for it there, instead of using a backup? Do you still have access to the laptop and drive that you believe the file is on?

Customer: replied 11 months ago.
Laptop is fried. Was trying to use the backup to reboot it to search for file
Expert:  technicalcat replied 11 months ago.

Well, I'm not sure what you mean by "fried", but unless you know the hard drive is completely crashed, which isn't usually the case, I could help you in a way to access data on that drive.

What exactly happened to the laptop?

Customer: replied 11 months ago.
Virus. Won't start up at all
Expert:  technicalcat replied 11 months ago.

Well good news. A virus doesn't usually does not wipe out your data. In fact the only ones that do nowadays are the "cryptolockers" and you'd know if you had one of those. So, if you give me the make and model of your laptop, I can send you some instructions on how you can remove that drive, and adapt it to another computer to hopefully retrieve your files.

Customer: replied 11 months ago.
Sony VAIO, model PCG 9X3L
Expert:  technicalcat replied 11 months ago.

The laptop on that hard drive may not be easy to remove. However, there is another way you could get data off it. All you need is access to a computer with a CD/DVD burning drive, and some CDR media. Almost any modern desktop or laptop computer will have a CD/DVD burning drive, and the media can be purchased at many places if you don't already have some. Do you have a computer, drive, and CDR media (blank discs)?

Customer: replied 11 months ago.
Not at the moment but I could acquire those items.
Expert:  technicalcat replied 11 months ago.

I sent you an offer for remote assistance. While it shouldn't be difficult , there are several steps involved in the data recovery, and this offer includes me connecting to your working computer to make a boot CD, and further Q&A. I'm fairly confident we will get your data back, unless you have a message about a failed hard drive on the laptop, it should still be intact.

Expert:  IT Miro replied 11 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It looks like the previous Expert is not available any more. I can continue assisting you.

Let me know if you still need to access the hard disk drive data.

I am awaiting your reply.

IT Miro

Expert:  IT Miro replied 11 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Related Computer Questions