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My system won't boot today

Customer Question
My system won't boot today
Submitted: 1 year ago.Category: Computer
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Answered in 2 minutes by:
8/21/2016
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,196
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Is there anything on the screen when you try to boot?

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Customer reply replied 1 year ago
nope blank screen when it boots
Customer reply replied 1 year ago
have tried a clone drive as well
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

What is the make and model of the computer please?

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Customer reply replied 1 year ago
no way can you do that when the machine wont boot up into windows
Customer reply replied 1 year ago
asus maximus formula board with 16 gb ram gskill
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Please disregard the popup for the Premium Service. That is automated and not coming from me.

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Customer reply replied 1 year ago
running 2 video cards in sli gtx 580s sli is disabled at the moment
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Home built I take it? Do you see even a blinking cursor on the monitor when you boot?

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Customer reply replied 1 year ago
nope
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

This might sound silly, but do you have another monitor you can connect to rule that out?

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Customer reply replied 1 year ago
I do that would be a major pain in the neck to change out
Customer reply replied 1 year ago
Sometimes the board will boot but maybe aft
er 50 tries
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

I understand. Even if you had a major failure of the computer, you should still see the POST screen or at the very least a blinking cursor. Do you have dual monitors connected?

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Customer reply replied 1 year ago
nope one large screen 27 inch
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Then I would start with the peripherals inside the computer. Any one of the boards connected to the motherboard can be causing this problem. The only way to resolve it is through the process of elimination. Start by removing one of the video cards then restart the computer. If no difference, swap the cards and try again. Do the same with the RAM and any other card you might have installed.

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Customer reply replied 1 year ago
alright I tried that beforehand with the video cards
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

You might even have a bad power supply. Try unplugging it for 30 minutes or so and then try starting it up to see what happens.

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Customer reply replied 1 year ago
no luck with the video cards
Customer reply replied 1 year ago
i have no other psu to replace that one with
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

How about the RAM?

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Customer reply replied 1 year ago
no difference
Customer reply replied 1 year ago
on ram
Customer reply replied 1 year ago
I will swap the ram though
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay. Well I can't tell you for sure what is causing this. I have experienced this myself and the last thing I tried was the power supply which corrected the problem.

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Customer reply replied 1 year ago
no on the ram after the swap
Customer reply replied 1 year ago
what about the 1 in 50 times boot
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay. I think we have tried everything there is to try except swapping the monitor and the power supply. Did you leave it unplugged then try starting it up?

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Customer reply replied 1 year ago
no
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay, do that. Leave it unplugged for awhile then try it again. How old is the computer?

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Customer reply replied 1 year ago
built it in 2012
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay. Try unplugging it for awhile then and let me know what happens.

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Customer reply replied 1 year ago
I did for a 30 minute period'
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

I thought you hadn't tried that yet?

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Customer reply replied 1 year ago
I did
Customer reply replied 1 year ago
I can repeat it
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

You could. I want to make sure it is cooled down well enough before you restart.

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Customer reply replied 1 year ago
ok
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

If that doesn't work, you don't have many options left.

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Customer reply replied 1 year ago
i know
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Look closely at the motherboard at the tops of the capacitors. They should all be flat on top.

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Customer reply replied 1 year ago
The intermittent boot issue went away about 80 boots ago
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Have you checked the board yet?

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Customer reply replied 1 year ago
no change
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

You checked all the capacitors?

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Customer reply replied 1 year ago
all flat on top
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay. Well just leave it unplugged for awhile then see what happens and let me know.

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Customer reply replied 1 year ago
okay
Customer reply replied 1 year ago
I tried another screen same difference
Customer reply replied 1 year ago
I am ready to try another PSU at this point from another tower that works
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Let me know the results.

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Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Just thought I would check to see how you came out. Let me know if I can be of further assistance.

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Customer reply replied 1 year ago
Tried a new PSU with no luck.
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

The only thing left that I can think of then is the motherboard. There may be a jumper on the board to clear the CMOS. If not, pull the battery and let it set for several minutes to see if that will clear it. If that doesn't work, I am out of ideas. Let me know.

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