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Hello Robert, and thank you for using this service.
Please give me more details so I can assist you. What is the make (brand) and model of this "hand held" device?
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know what time you will be available i will assist you to fix the problem.