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Would it be OK If I connected to your device and had a look?
Hello, and thank you for using this service.
Would you like for me to connect to your computer and fix this problem while you watch? NOTE: There is an additional fee for me to connect remotely to you.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know what time you will be available i will assist you to fix the problem.