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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I downloaded HD Writer AE 5.3 to use with my new camcorder,

Customer Question

I downloaded HD Writer AE 5.3 to use with my new camcorder, but when I open the program it shows it's registering (not sure what, maybe photos and video) when it gets to 16% I get this message. "A problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available". I then click close and no solution is given. I have windows 10.
Submitted: 1 year ago.
Category: Computer
Expert:  Kris R replied 1 year ago.


Would it be OK If I connected to your device and had a look?



Customer: replied 1 year ago.
Customer: replied 1 year ago.
I getting confused with these pop ups. I just want to know that when we are done I'll have my problem resolved.
I'm not interested in a monthly service. This is my only issue that I needed resolved.
Customer: replied 1 year ago.
Hello, are you still there?
Expert:  technicalcat replied 1 year ago.

Hello, and thank you for using this service.

Would you like for me to connect to your computer and fix this problem while you watch? NOTE: There is an additional fee for me to connect remotely to you.

Expert:  technicalcat replied 1 year ago.


Expert:  Michelle replied 12 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know what time you will be available i will assist you to fix the problem.