How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

After several years of trouble free use, I cannot access my

Customer Question

After several years of trouble free use, I cannot access my Photoshop Elements9 because of "Runtime Issues", what is that?
Submitted: 1 year ago.
Category: Computer
Expert:  technicalcat replied 1 year ago.

Hello, and thank you for using this service.

I'm sorry to hear you are having trouble with Elements 9. So I can better assist you, can you please tell me the exact error message or messages you are getting from elements?

Expert:  Richard replied 1 year ago.

Hi there and welcome

It appears your previous expert has opted out.

Do you still need assistance?

Please let me know