Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I have a Toshiba A665-6100X laptop. The webcam is showing a

Customer Question
I have a Toshiba A665-6100X...
I have a Toshiba A665-6100X laptop. The webcam is showing a picture just fine, but there is no audio when using the webcam. Does the webcam have the audio built in? If so, is there a cable that comes off the webcam and connects to audio on the soundboard?
The built in microphone stopped recording and does not show up in the drivers now. Is it possible the internal microphone in the webcam is either disconnected internally or died? The webcam connector came out of the webcam and I replugged it to get the webcam going again by opening the screen bezel and placing the cable in the camera.
So is there an audio cable to this webcam that I should be checking out? And no, I have done no upgrades and still have the same operating Windows 7 on the computer that was there when the webcam microphone worked.
A diagram sure would help if there is an audio cable I need to check out. Here is a link to the webcam replacement I can purchase on eBay.
http://www.ebay.com/itm/Toshiba-Satellite-16-A665-LCD-Video-Cable-Webcam-Camera-Board-DC020012110-/121933968052?hash=item1c63d4b2b4:g:SIYAAOSw9uFW8ux0
Thanks!
Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 7 minutes by:
8/19/2016
Tech Support Specialist: technicalcat, Consultant replied 1 year ago
technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 1,994
Experience: 20 years experience. B.S. Computer Science
Verified

Hello Felonise , and thank you for using this service.

Sorry to hear you are having trouble. The webcam on your laptop will use the same microphone that is built into your laptop. There is only one microphone device, and it's very likely not part of your camera assembly.

If you click on start, then control panel, then system, then device manager, please tell me what you see under the "sound, video, game controller" section. You can see this by click the small arrow next to that heading. Tell me all the devices listed under there. Thanks.

Ask Your Own Computer Question
Customer reply replied 1 year ago

Why is there a small hole next to the webcam? The microphone works wells if I plug one into the microphone hole. However, not when the webcam is turned on and I have not plugged a microphone into the microphone jack opening, there is no sound recorded anymore.

Sound,video and game controllers shows

Sound symbol Intel(R) Display Audio

Sound symbol Realtek High Definition Audio

Have you looked at the webcam replacement piece on eBay I provided a link for? Where are the two plug in cables with the replacement part going?

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

The microphone may be located close to the webcam, or may be part of the same assembly, but it is usually not part of it, and they are logically two separate devices.

Right click on the speaker icon in the system tray at the bottom right of your screen, click on 'Recording devices'. If you do not see your Microphone there, right click on a blank part of that window, make sure the check mark is on 'Show Disabled Devices' and 'Show Disconnected Devices'. Let me know if you see your microphone or any recording devices there please.

Ask Your Own Computer Question
Customer reply replied 1 year ago

There is no microphone symbol or recording device icon. There is only the speaker device icon.

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

Please RIGHT click on that speaker icon in the tray (down by your clock). This should bring up a menu, which shows both playback devices and recording devices. Left click on recording devices.

Ask Your Own Computer Question
Customer reply replied 1 year ago

And so the Microphone and Stereo Mix icons appear. The Microphone is default and the stereo mix is ready.

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

Good, now on that same window, you should see a set of bars to the right of the microphone as shown in the picture below. Try talking into your mic and tell me if you see any action with those bars. they should light up and down like an equalizer.

http://thewindowsclub.thewindowsclubco.netdna-cdn.com/wp-content/uploads/2009/06/sound-properties.jpg

Ask Your Own Computer Question
Customer reply replied 1 year ago

I can only get the microphone to record when I have one plugged in. There is no sound recorded when there is no microphone plugged in. How many times do I have to tell you that the plugged in microphone works and the built-in one does not? If you have a drive suggestion for the

If you have a driver suggestion for the built-in microphone, that is the only answer that might be a software solution. I am somewhat unwilling to monkey with the driver of the microphone jack as that could leave me without any microphone at all.

So now it's time you answer me about the replacement part and where the end connectors on it are going.

http://www.ebay.com/itm/Toshiba-Satellite-16-A665-LCD-Video-Cable-Webcam-Camera-Board-DC020012110-/121933968052?hash=item1c63d4b2b4:g:SIYAAOSw9uFW8ux0

When the webcam was not plugged in the driver did not show. I am thinking that there is a plug in for the built-in mic incorporated in the webcam and one of the connectors coming off the webcam may be loose. Can we work with that idea?

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

Sorry for the confusion. I wanted you to check the recording devices without any external microphone or external webcam plugged in. We need to see if Windows is seeing your internal microphone at all. So, please check that again, and let me know what you see in the list of recording devices, if anything , when you do not have an external mic of any sort plugged in.

Ask Your Own Computer Question
Customer reply replied 1 year ago

I don't have an external microphone plugged in. I don't have the external webcam plugged in either that would supply a microphone. With nothing plugged in the recording level does not change and recording does not occur.

I'm going to ask you one last time to answer me about the replacement part and where the end connectors on it are going.

http://www.ebay.com/itm/Toshiba-Satellite-16-A665-LCD-Video-Cable-Webcam-Camera-Board-DC020012110-/121933968052?hash=item1c63d4b2b4:g:SIYAAOSw9uFW8ux0

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

Right, and there are other problems for which I could troubleshoot with you that would cause the microphone problems you are having. However, you do not want to carry through the troubleshooting steps, and instead are asking about a replacement webcam. I wouldn't suggest or advise on a replacement webcam at this point without further troubleshooting, if your goal is to get your internal microphone working again. It wouldn't be accurate advice, and could likely not fix the problem you are having with the microphone.

Let me know if you would like me to opt your question out to other experts for other ideas. Thanks.

Ask Your Own Computer Question
Customer reply replied 1 year ago

You seem not to understand that I checked out the drivers and they are working just fine but show no signs of the existence of a built-in microphone. The driver for the webcam did not show up either when the webcam was not connected to the cable that has the two connectors on it that I am asking about. I assume that one is video and the other audio and would like to get confirmation of that. So since that does not seem to register for you, please transfer me to another expert.

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

I actually understand all of these things. I'm an IT professional who has been building computers and fixing laptops for over 15 years. You previously indicated that a microphone device shows up under recording devices. This would indicate that your internal microphone device is plugged in and installed properly. Once we established that, we'd troubleshoot from there. Would you like to continue troubleshooting?

Ask Your Own Computer Question
Customer reply replied 1 year ago

I have taken this laptop apart more than once and over time replaced a screen, keyboard, and dvd in it as well as the simple replacement of the battery and adding ram. My career is that of an IT project manager. So, let's just answer my question about the two connectors coming off the cable that feed the webcam and be done with that question now. Then we can talk other troubleshooting once I have that answer.

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

The connectors go to the laptop mainboard, but that doesn't answer your question or solve the problem. Also, if the mic is part of the webcam. then one or both of those connectors could provide the digital connection for that device. I would need to dig up service information on that unit to find further details on the webcam board, but none of this will help to solve the problem with your mic at this point. If you see a microphone under the recording devices, then the microphone device is plugged in and installed properly, and we'd troubleshoot from there.

Ask Your Own Computer Question
Tech Support Specialist: technicalcat, Consultant replied 1 year ago

Also, one more question I forgot to ask after troubleshooting was diverted. You mentioned plugging in a microphone. Was this a USB microphone, or are you plugging in an ANALOG microphone into a microphone port on the side or front of the unit? An analog microphone has a headphone style plug. This is important because that may be the device showing under recording devices, and your internal mic may have another issue, such as the BIOS not recognizing it.

Ask Your Own Computer Question
Tech Support Specialist: technicalcat, Consultant replied 1 year ago

OK, if you only see ONE microphone device in the recording devices, and when you plug in the analog mic, you can see activity on the bars for that device, then the internal microphone is not properly installed, is defective, or the BIOS is not properly recognizing it. Of those causes, the microphone being defective is least likely, but still possible. Even so , it wouldn't hurt to go back and double check that you only have the one device under recording, and also test it with the external analog mic.

Looking at your original question, you mention the mic stopped working. Did this happen before or after you performed any disassembly on the unit or messed with the plug on the webcam?

Ask Your Own Computer Question
Customer reply replied 1 year ago

I replaced the screen over a year ago, unplugged the webcam and plugged it back in at the end of the repair. Both the webcam and sound worked without problem for the past year.

Then last week both the webcam and sound stopped working. I took off the bezel on the screen and found the webcam unplugged. I plugged the webcam connector directly behind the bezel back in and the webcam video returned but the built-in mic did not return. This leads me to ask if possibly one of the connectors at the end of the webcam might be loose.

When I use the sound recorder or Skype with the analog mic, I get registration of sound and also a recorded file that can be played back and well understood. Nothing happens when I use the built-in mic.

I conclude the connectors on the webcam cable are loose, or the webcam mic is shoot. Henceforth before I have to take out the screen to see, my question concerning where the connectors go and if one is audio and the other video.

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

Felonise,

Although I'm not able to locate a service manual for this particular laptop, there is a teardown video for the LCD that shows the webcam and cable at the link below.

https://www.youtube.com/watch?v=RHw5Emk5-lc

Unless you pulled very hard at the webcam cable, it is doubtful you unseated the connections, as you can see that cable runs down the back of the LCD and to the mainboard.

My recommendation at this point would be to ensure you have the latest BIOS update installed for this unit. If it is up to date, or if an update yields no result, I would proceed with replacement of the webcam if you can verify that "hole" for the microphone. Again, without a service manual, it's difficult to confirm if the microphone is on that cam board or not, but you should be able to visually verify.

Let me know if this answers your questions, or if you need further information. Thanks.

Ask Your Own Computer Question
Customer reply replied 1 year ago

Thanks for the thought, but the BIOS has not been changed by Toshiba in years.

Really, do you think that I am so uninformed as to not know the hole is the microphone?

There was no solution but to entirely take the bezel off and begin a discovery tour.

I have now resolved my problem. It appears that somehow the cable going to the motherboard must have slid into a position that it was pinched by the henges. This is also probably what caused the multi-function connector to be pulled out after several opening and closing of the lid over a year of time. When I completely removed the bezel and repositioned the cable and made sure it was in its retainer guides, the sound returned.

There has been no change to the drivers or anything else other than repositioning the cable that went from the sound module on the motherboard to the webcam multi-function (sound and video) connector.

Needless to say, I can now record without a microphone to the sound recorder and be heard on Skype and Widows Movie Maker without the analog microphone.

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

OK.

Ask Your Own Computer Question
Customer reply replied 1 year ago

I believe our conversation is done.

Tech Support Specialist: technicalcat, Consultant replied 1 year ago

Good to hear you got it working. On a side note, I would suspect that previous teardowns of the unit would have contributed to the plugs becoming unseated. It's not normal at all for cable plugs inside a laptop to becoming unseated from normal use, which is why I didn't suggest to tear it down and check. However if you tear things down, and don't route the cables and everything just as before, then problems can occur, especially around that pivot point between the LCD and the main unit. As such you might want to double check the connections , cabling , and routing before buttoning it back up.

Ask Your Own Computer Question
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was on with aol before and got a temporary password. Now I
I was on with aol before and got a temporary password. Now I can't get into my AOL gold account. i have tried several new passwords and none of them work. … read more
Martin
Martin
Network Engineering Diploma
141 satisfied customers
I have just received a call that I am to call a toll free
I have just received a call that I am to call a toll free number as my windows may soon be shut down. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I need to get a support system for these hijackers that are
I need to get a support system for these hijackers that are swarming the stand-alone PCs. I need to have the network secured. ne here about 4 hours ago but he never returned … read more
Cris
Cris
58 satisfied customers
I cannot get into I have a new phone and do not recall my
I cannot get into***@******.*** I have a new phone and do not recall my password. Please recover [email protected] for me because when I put in the pass code it says I do not exist! thanks Richard Lathem… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
46 satisfied customers
I just changed my security to Trend micro per your request,
I just changed my security to Trend micro per your request, I have since bought a new computer thru best buy. How do I get that security into my new computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I am finally trying to set up my new computer and I
I am finally trying to set up my new computer and I purchased the microsoft online office but I can't get in as I forgot my password. I need to reset and set up my office. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
How do i get into my order to make changes. Where to log in.
I go into the browser and cannot find where to get the info I needed.… read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Pple iddI forgot my emai password and I do not have. No this
pple iddI forgot my emai password ***** I do not have … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
46 satisfied customers
My computer crashed & I had it repaired now I need to reload
my computer crashed & I had it repaired now I need to reload the program for Go600 TomTom & am having problems … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I got an error notice from Microsoft saying that there are
I got an error notice from Microsoft saying that there are errors with my password, but I cannot fix it online through the Microsoft system. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
Second opinion] I am trying to set up onsong console on my
Second opinion] I am trying to set up onsong console on my PC… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Can you do a remote session with me to install Windows 10
Can you do a remote session with me to install Windows 10 Education (legal software} into VirtualBox for me ?… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
826 satisfied customers
I have downloaded Avira Speedup Pro, which starts to
I have downloaded Avira Speedup Pro, which starts to install, but the process stops before any actual installation takes place. This happened previously, but I could not get any response from Avira as… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
569 satisfied customers
I am having problems with my microphone instead of picking
Second opinion] I am having problems with my microphone instead of picking up my voice, the microphone is picking up the music spotify is playing which makes it difficult to skype or use Xbox multipla… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
OUT FROM MY YAHOO ACCOUNT OF 12 YEARS OLD. PLEASE HELP ME
I AM LOCKED OUT FROM MY YAHOO ACCOUNT OF 12 YEARS OLD. PLEASE HELP ME RESOLVE THIS SIGN-IN CRISIS. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
971 satisfied customers
Can i connect me blueant pump ear buds to google fire 10
can i connect me blueant pump ear buds to google fire 10 pad? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
My IPhone is locked with a message - enter PUK code - SIM
My IPhone is locked with a message - enter PUK code - SIM locked … read more
Mike Taylor
Mike Taylor
40 satisfied customers
Could you tell me how to scan a photograph from my new HP
Could you tell me how to scan a photograph from my new HP OfficeJet 4650 printer to my computer so that I may email the photo? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x