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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
As long as your computer hasnt been wiped or erased. And as long as your browsers havent been reset. I should be able to connect and help you recover the account and the password.
If I am unsuccessful, you will be entitled to a full refund, which I will help you submit. Im sending an offer for secure remote assistance which will allow me to temporarily connect to your computer from here and work on the issue directly on screen.